Terms and conditions

Terms & Conditions (Team Captain)

Last updated: 15 January 2026

These Terms & Conditions (“Terms”) apply to your use of Team Captain (teamcaptain.co) and any purchases, registrations or services provided through the website (the “Service”).

The Service is operated by Justplay Australia Pty Ltd (“Just Play”, “we”, “us”).

By using the Service, placing an order or registering a team, you agree to these Terms.

1) Definitions

Venue means the third-party venue, facility, league or competition operator that runs a competition.
Competition means a season/league/competition operated by a Venue.
Registration means a team registration or related purchase made through Team Captain for a Competition or related products (including uniforms, if applicable).
You means the person using the Service, including a team captain/organiser and (where relevant) team members you register or pay on behalf of.

2) What Team Captain is (and isn’t)

Team Captain helps teams register into Competitions run by Venues and helps coordinate information and communication.

Unless we explicitly state otherwise, Just Play does not own or operate the Competitions. Venues are responsible for Competition operations including rules, scheduling, officiating, facilities, safety, and match administration.

3) Eligibility and authority

If you register a team, you confirm that:

you are at least 18 years old, and
you are authorised to act on behalf of the team/participants you register or pay for, and
the information you provide is accurate and up to date.

4) Accounts and communications

We may communicate with you via email, SMS, or in-app/chat messages (e.g., Intercom) to provide the Service and important updates (e.g., fixture changes, payment issues, venue messages).

5) Prices, payments and fees

Prices are displayed on the website at the time of purchase.

You agree to pay all fees associated with your Registration. Payments are processed via our payment providers. If a payment fails, we may suspend or cancel the Registration until payment is received.

Some Venues may require additional fees payable separately (for example, a stadium entry fee, association fees, or a Basketball Victoria membership fee). Where applicable, these fees will be listed clearly on the relevant Competition page.

6) Venue rules and participation requirements

Venue rules and participation requirements vary by Competition. We can provide the relevant rules/requirements for your specific Venue and Competition upon request.

7) Scheduling, cancellations, byes, and changes

Venues control fixtures and scheduling and may change:

game times, locations, formats, and/or season length
byes, finals formats, or rescheduled games
cancellations due to weather, facility availability, public holidays, or other operational reasons

We’ll make reasonable efforts to communicate material updates we receive, but we are not responsible for Venue decisions or changes.

8) Refunds and cancellations

Your rights under the Australian Consumer Law (ACL) are not excluded.

Because Registrations often involve us committing and paying fees to Venues in advance, refunds are limited.

8.1 Competition/season registrations

Within 30 days of the Competition start date: cancellations/refunds are generally not possible, because Venue fees are usually already committed/paid and places are allocated.
More than 30 days before the start date: we may consider a cancellation request, but any refund is at our discretion and may be reduced by non-recoverable costs, admin fees, and any amounts owed/paid to the Venue.
After the Competition has started: refunds are generally not available, except where required under ACL or where the Venue provides a refund to us that we can pass on.

We may (at our discretion and where Venue rules allow) offer alternatives such as:

credit toward a future season, or
transferring into another Competition/season (subject to availability and deadlines).

8.2 Venue cancellations

If a Venue cancels a Competition or materially changes it, outcomes depend on what the Venue provides. If we receive a refund/credit from the Venue, we will pass through the applicable amount (less any non-recoverable costs already incurred) or offer credit where appropriate.

8.3 Uniforms / physical goods (if sold)

Change-of-mind returns are not accepted.

We will provide a replacement or refund only if an item is:

faulty,
significantly not as described, or
incorrectly printed/produced by us,

in line with your ACL rights.

To request help, contact us within a reasonable time of delivery and include photos.

9) Chargebacks and disputes

If you have an issue, contact us first at teamcaptain@justplay.com.au and we’ll try to resolve it promptly.

Unauthorised or incorrect chargebacks may result in your Registration being suspended/cancelled and may prevent future use of the Service.

10) Privacy

Our collection and handling of personal information is described in our Privacy Policy.

11) Intellectual property

All content on the Service (including text, branding, layouts and logos) is owned by or licensed to Just Play. You may not copy, modify, distribute or exploit any content without permission.

12) Liability and risk

Sport and physical activity involve inherent risks.

To the extent permitted by law, Just Play is not liable for:

personal injury, illness, loss or damage arising from participation in a Competition,
Venue decisions, actions, omissions, or facility conditions,
cancellations, reschedules, rule changes, or operational issues controlled by a Venue.

Nothing in these Terms excludes liability that cannot be excluded under law (including ACL consumer guarantees where applicable).

13) Termination and restrictions

We may suspend or restrict access to the Service if we reasonably believe you have:

breached these Terms,
acted fraudulently, or
misused the Service.

14) Changes to these Terms

We may update these Terms from time to time. The latest version will be available on teamcaptain.co. Continued use of the Service after changes means you accept the updated Terms.

15) Contact

Questions or requests should be sent to:
teamcaptain@justplay.com.au